Frequently Asked Questions

If your question isn’t listed, please contact us.

📦 Shipping & Orders

Do you ship internationally?

Yes! We ship worldwide. For details, check our international shipping page.

Do you ship to military addresses (APO/FPO)?

Yes! We ship to APO/FPO addresses. Use USPS Priority Mail as UPS does not deliver to these locations. See our military shipping guide.

How can I return my order?

Unopened products can be returned within 30 days. See our return policy.

Why is my order on hold?

Your order is on hold for verification. We manually verify payments to prevent fraud. Please contact us if you need assistance.

💳 Payments & Discounts

Is my payment secured?

We use 256-bit encryption and tokenization. Learn more about security.

Do you offer military/first responder discounts?

Yes! Please call us or contact us for your discount code.

Can I pay in installments?

Yes! We offer Afterpay and Sezzle for installment payments. You can split your purchase into 4 interest-free payments with no hidden fees, as long as payments are made on time.

Why can’t I use PayPal for my order?

Some products contain ingredients that PayPal restricts. We accept major credit cards as alternative payment options.

🔧 Account & Technical Issues

How to use a Coupon Code?

Watch our instructional video on how to apply coupon codes.

I can't log into my account.

If you're experiencing login issues, visit our troubleshooting page.

I created an account but don’t see my order. Did it go through?

If you checked out as a guest, your order may not appear in your account. Use our Order Tracking Tool to check your status.

🚚 Delivery

How can I ship using multiple shipping addresses?

To ship to multiple addresses, please review our shipping guide.

How do I get shipping costs?

Check our shipping costs page.

Can I pick up my order locally?

Yes! Visit our Long Island Supplement Warehouse.

I'm shipping to Brazil. Where should I enter my CPF number?

Enter your CPF number in the "Company" field at checkout. See an example here.

My tracking status shows delivered, but I didn’t receive it. What do I do?

Wait 24 hours as some carriers mark packages as delivered early. If it doesn’t arrive within 48 hours, contact us.

💪 Fitness & Supplements

What fat burner is best for my fitness goals?

Take our Fat Burner Questionnaire to find the best fit.

What supplements should I take for my fitness goals?

Take our General Supplement Advice Questionnaire.

What supplements can I take as a woman to build muscle?

Take our Natural Muscle Builder Questionnaire to get personalized recommendations.

What are prohormones, and how do they work?

To better understand prohormones, read our full blog: Pro Hormones – What You Need to Know.

How do I choose the right prohormone for my goals?

Take our Prohormone Questionnaire to find the best option for you.

Do I need post-cycle therapy (PCT) after a prohormone cycle?

For a full breakdown of how to structure your PCT and what supplements to use, check out our blog: Post Cycle Therapy (PCT) Guide.