Our prices are based on USD currency. The currency selector on our website is for reference only, and all orders are charged in USD.

Your credit card company, bank, or payment provider may set its own exchange rate and may charge additional international transaction fees. For more information about exchange rates or fees, please contact your credit card company, bank, or payment provider.

VERY IMPORTANT: SameDaySupplements.com is not responsible for customs restrictions, tariffs, duties, taxes, brokerage fees, processing fees, disbursement fees, customs clearance fees, courier fees, or other import charges that may apply in countries outside the United States.

Any duties, taxes, brokerage fees, processing fees, disbursement fees, customs clearance fees, or other import charges assessed by the shipping courier, customs office, or government agency in the destination country are the customer’s responsibility.

Our shipping and handling charges refer to order processing and shipment handling before the package is sent. These charges do not include import clearance charges, customs fees, duties, taxes, brokerage fees, disbursement fees, or courier-assessed fees unless duties and taxes were shown and paid at checkout (a shipping service that includes Prepaid Duties & Taxes).

Import laws and customs rules are different in every country and can change at any time. It is the customer’s responsibility to check with their country’s customs office before placing an order to make sure the products ordered are allowed for import.

We will do our part and follow the shipping instructions provided at checkout. We will ship the products selected by the customer to the address provided.

We will do our part and follow the exact directions in your order. We will ship the products that you order to the address that you provide.

If a package is seized, held, rejected, or destroyed by customs, SameDaySupplements.com is not responsible for the loss. We cannot issue a refund unless the package is returned to us within 30 days of the original shipment date, with the products unopened/unused and in their original packaging, in accordance with our returns policy.

If the package is returned to us by customs officials, you are still responsible for the original shipping charges. Shipping charges are not refundable.

If the returned package has fees charged to us in order to receive it back, those fees may be deducted from the final refund. This may include return shipping fees, courier fees, customs fees, brokerage fees, processing fees, disbursement fees, customs clearance fees, or other import-related charges.

Most international orders make it through customs without issue; however, we strongly encourage you to check with your country’s customs office before placing an order to help confirm whether the products can be imported safely.

If your package has been in customs for more than 14 business days, first check with your local carrier or customs office to confirm whether any duties, taxes, customs fees, brokerage fees, processing fees, disbursement fees, or other import charges are unpaid.

Customs clearance times vary by country. SameDaySupplements.com cannot control customs processing times and cannot force customs to release a package.

If customs or the local carrier requires payment, documentation, or confirmation from the recipient, it is the customer’s responsibility to complete those steps.

For all other questions, please contact us as soon as possible.

There are many reasons why an international order may be returned to us. Here are a few examples:

• Unclaimed / Unsought: the package was never picked up by the recipient
• Refused Delivery: the delivery was refused by the recipient
• Prohibited Products: the products purchased are not allowed by your country
• Insufficient Address: the address provided was incomplete or incorrect and delivery could not be made
• Unpaid Duties, Taxes, Or Fees: customs, the courier, or the local carrier assessed fees that were not paid
• Unsuccessful Delivery Attempts: the carrier could not complete delivery

Regardless of the reason, our normal returns policy applies.

If a package is returned to us, the original shipping charges are not refundable.

If the returned package has fees charged to us in order to receive it back, those fees may be deducted from the final refund. This may include return shipping fees, courier fees, customs fees, brokerage fees, processing fees, disbursement fees, customs clearance fees, or other import-related charges.

Refunds can only be issued once the package is returned to us and inspected. To be eligible for a refund, the returned package must arrive back to us within 30 days of the original shipment date, with the products unopened/unused and in their original packaging.

We pack your order to help ensure safe transit. If your package arrives damaged, please contact us as soon as possible.

Please include your order number, tracking number, and clear photos of the damaged package and damaged items. Please keep all packaging materials until the issue is resolved, as the shipping carrier may require photos or inspection.

The following list of products has been identified as restricted or prohibited in some countries. This list is for reference only and we cannot guarantee its accuracy, since laws and customs rules change frequently.

SameDaySupplements.com cannot guarantee that every product can be imported into every country. We strongly recommend that you check with your local customs office or local authorities before placing an order to confirm whether the products you want to order are allowed for import.

If a product is refused, seized, destroyed, or returned due to import restrictions, we cannot issue a refund unless the package is returned to us within 30 days of the original shipment date, with the products unopened/unused and in their original packaging. Shipping charges and import-related fees are not refundable.

Canada:

• NO Nitric Oxide
• Acetyl-L-Carnitine
• Androstenedione
• Testobol, Primobolan and related pro-steroids
• L-Carnitine
• DHEA
• Human Growth Hormone
• Amino Acids of any kind
• Products containing Vitamin K
• Pregnenolone
• Melatonin
• 5-HTP
• Yohimbe Herb and Yohimbe Extracts
• STAMINA-Rx

DHEA (prohibited for import) in the following countries:

• United Kingdom
• Germany
• France
• Australia
• Austria
• Denmark
• Ireland
• Israel
• Congo
• Korea
• Netherlands
• Norway
• Sweden
• Switzerland
• South Africa

KAVA KAVA (prohibited for import) in the following countries:

• United Kingdom
• Germany
• Australia
• Switzerland

Melatonin (prohibited for import) in the following countries:

• United Kingdom
• Germany
• Australia
• Austria
• Belgium
• Iceland
• South Africa

5-HTP (prohibited for import) in the following countries:

• Germany
• Austria
• Australia
• Italy

We created a dedicated page to help you learn how to import supplements to Australia.

We created a dedicated page to help you learn how to import supplements to Brasil.

We created a dedicated page to help you learn how to import supplements to Canada.

We created a dedicated page to help you learn how to import supplements to India.

We created a dedicated page to help you learn how to import supplements to New Zealand.

We created a dedicated page to help you learn how to import supplements to Sweden.

We ship thousands of orders to military addresses every year. Please select USPS Priority Mail for your shipping option during checkout, as UPS does not deliver to APO/FPO addresses. To prevent mail from entering foreign mail networks, do not include city or country names in APO/FPO/DPO shipping addresses. See Military Addresses for more information.

We created a dedicated page to help you learn how to import supplements to UK.