International Supplement Orders & Shipping

International FAQ

In what currency will I be charged?

Our prices are based on USD currency. The currency selector on our website is just for reference, we always charged in USD. Your credit card company sets the exchange rates and fees for international transactions. For more information please contact your credit card company.

Duties, Taxes & Customs Restrictions:

VERY IMPORTANT: We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside the United States. If you have any questions, we encourage you to speak with your customs office, although we will ship any product you order to the address you provide. Any duties or taxes that may apply are your responsibility. The laws are different in every country and we cannot keep up with them all. The responsibility is yours to check with your country's Customs office to see if they allow the shipment of products you ordered (or wish to order). We will do our part and follow the exact directions in your order. We will ship the products that you pick to the address that you provide. We will give you the best service and ship it very quick at the rates that we have agreed to on our site.

What happens if customs seized my package?

We will do our part and follow the exact directions in your order. We will ship the products that you order to the address that you provide. If for whatever reason the package is seized by Customs Officials, we will not issue you a refund unless all products are returned to us in their original condition. Most orders make it through customs fine; however, orders that are stopped are usually returned to us. If the package is returned to us by Customs Officials, you are still responsible for the shipping charges. We rarely have problems with international shipments and almost all products are legal in almost all countries. We do encourage you to check with your countries customs office to guarantee safe transit.

What happens if package stuck in customs?

Why is my package being return to sender?

There are many reasons why an international order can be returned to us. Here are a few examples:

Unclaimed / Unsought (Package was never picked up by the recipient)
Prohibited Products (Products purchased are not allowed by your country)
Insufficient Address (The address provided is incomplete and delivery cannot be made)
Did Not Pay For The Taxes (Customs assessed tax and the tax was never paid)

Regardless of the reason, our normal returns policy applies.

What if my package is damaged in transit?

Products that may be Prohibited or Restricted

The following list of products have been identified as restricted or prohibited in some countries. This list is just for reference and we cannot guarantee its accuracy since the laws change frequently. We strongly recommend that you check with your local authorities for information on product restrictions that may impact your ability to receive your order.

Canada:

NO Nitric Oxide
Acetyl-L-Carnitine
Androstenedione
Testobol, Primobolan and related pro-steroids
L-Carnitine
DHEA
Human Growth Hormone
Amino Acids of any kind
Products containing Vitamin K
Pregnenolone
Melatonin
5-HTP
Yohimbe Herbe and Yohimbe Extracts
STAMINA-Rx

DHEA (prohibited for import) in the following countries:

KAVA KAVA (prohibited for import) in the following countries:

England
Germany
Australia
Switzerland

Melatonin (prohibited for import) in the following countries:

5-HTP (prohibited for import) in the following countries:

Germany
Austria
Australia
Italy

Learn how to import supplements into your destination country

We ship to hundreds of countries worldwide. Here is a list of our most commonly shipped countries and relevant information. If your question or country is not listed here please contact us.

Australia

We created a dedicated page to help you learn how to import supplements to Australia.

Brasil

Canada

India

New Zealand

Sweden

Military addresses such as APO & FPO addresses

Disclaimer

SameDaySupplements.com cannot be held responsible for any laws or regulations that result in Customs applying additional cost to your order, whether tax or duties, nor any related delivery delays or seized products. However, please note that the vast majority of international shipments do not experience problems or delays, and our customers are very rarely assessed additional fees. In the event additional fees are assessed to your order, your local Customs authority will contact you directly. By ordering from SameDaySupplements.com, you agree to our policies. Please review our Terms & Conditions , Privacy Policy, & Returns Policies. SameDaySupplements.com reserves the right to change these policies at any time.