Importing Supplements to India
Namaste! Thank you for your interest in ordering with us. Here we will cover everything you need to know about importing supplements to India. Let’s start off with our most frequently asked questions.
Do you offer COD payment?
Unfortunately, we do not offer COD payment. We currently accept all major credit cards, and paypal as payment. International customers are limited to paypal for their first order. Once your first order has been successfully processed and shipped the credit card option will appear on future purchases.
Are these products genuine?
Yes. We order directly from the manufacturers themselves here in the USA and in many cases we are the official distributor for their products. You can verify on manufacturer websites:
Do you provide any free gifts?
Yes! We provide free samples with every order when available. Also, we often have sales and promotions etc. Be sure to subscribe to our newsletter to be updated with specials! You can also checkout our deals by clicking here- Supplement Deals
Will I need to pay any customs tax or duty?
Yes and no. In general, packages with values under $40 are tax free. We take every measure we can to minimize issues related to taxes and customs. We even declare a lower amount than what is taxable. However, sometimes it is unavoidable. Most customers receive their packages tax free.
VERY IMPORTANT: We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside the United States. If you have any questions, we encourage you to speak with your customs office(http://www.cbec.gov.in/cae1-english.htm ), although we will ship any products you order to the address you provide.
The laws are different in every country and we cannot keep up with them all. The responsibility is yours to check with your country’s Customs office to see if your country allows the shipment of products you ordered (or wish to order) to your country.
We will do our part and follow the exact directions in your order. We will ship the products that you pick to the address that you provide. We will give you the best service and ship it very quick at the rates that we have agreed to on our site. If for whatever reason the package is seized by Customs Officials, we will not issue you a refund unless all products are returned to us in their original condition. Most orders make it through customs fine; however, most orders that are stopped are returned to us. Also, if the package is returned to us by Customs Officials, you are still responsible for any shipping charges. You pay actual shipping charges based on the weight of the package and handling costs. Small bottles are cheaper to ship than heavy nutrition bars and protein powders.
Any duties or taxes that may apply are your responsibility.
By ordering from our site you are stating that you agree to the above paragraphs. Do not worry though, we rarely have problems with international shipments and almost all products are legal in almost all countries.
Local Customs Information
Products That May Be Illegal
The following is a list of products that we know have problems in some countries. This list is NOT complete and we do not guarantee that any product will make it through to your country, since the laws change frequently.
- Hoodia Gordinii
- Yohimbe (Rauwolscine)
- DMAA or 1,3-dimethylamylamine
- USP Jack3d containing DMAA
What Shipping Methods are available to India?
DHL Priority (Avg 7-14 Days) India: Most Popular Option 0.01lb to 4.4lb
The standard method while still maintaining safe customs status. This method ships with DHL then is delivered by your local post office India Post. This method may allow for some tracking of your shipment within your country’s local postal system when the package is scanned by the post office. In addition, you can see limited tracking inside the USA here. Many times this option will not be charged duty or tax and has a very high delivery rate (Not Guaranteed). Available on orders up to 4.4 lbs in weight, total package weight can be seen in your shopping cart.
- High delivery success
- Delivery within 7-14 Business days (Depending on Customs)
DHL GM Parcel Std (Avg 18-30 Days) India: Cheapest Option for packages above 4.5lbs
The fastest method available. This method ships with DHL then is delivered by your local post office India Post. This method allows for full tracking of your shipment. Many times this option will not be charged duty or tax and has a very high delivery rate (Not Guaranteed). Available on orders up to 20 lbs in weight, total package weight can be seen in your shopping cart.
- Delivery within 18-30 Business days (Depending on Customs)
- Full Tracking
USPS Priority Mail International Limited Tracking: Ships directly with USPS
This method ships directly with the United States Post Service then is delivered by your local post office. Available on select orders based on weight, which can be seen in your shopping cart. Delivery is typically within 6 – 10 business days, but delays in your
Country may extend this time. Available to select countries listed in the shipping calculator in your shopping cart.
- Tracking inside the USA, possible tracking inside your country
- Shipping rate based on weight of order
- Delivery within 6-10 Business Days (Depending on Customs)
If you have special requests or instructions in regards to your order (shipping instructions, customs information, sample request, etc.) please include them when placing your order under “Add Comments about your order”.
DHL uses delivery partners worldwide. This is the reason their rates are the cheaper than any other courier. For India, the package first gets routed through Germany (where it is consolidated with other packages) then makes it to India then is given to the Indian post office which is the courier who will deliver your package to your address.
As mention in your order Delivery within 7-30 Business days (Depending on shipping method chosen and Customs in your country) .This is an average transit time, some packages can be delayed up to 60 days. This is still within delivery times.
DHL standard is between 7-21 days delivery, this an average transit time. If inspected by customs, this will add another 5 – 20 days.
1- 60 Days = Normal
2- 61-90 Days = some thing has happened
3- 91-120 days = Package is being held.
4- 120+ days- package is being returned.