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VERY IMPORTANT: We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside the United States. If you have any questions, we encourage you to speak with your customs office(http://www.hmrc.gov.uk/manuals/vfoodmanual/vfood1620.htm), although we will ship any products you order to the address you provide.

The laws are different in every country and we cannot keep up with them all. The responsibility is yours to check with your country's Customs office to see if your country allows the shipment of products you ordered (or wish to order) to your country.

We will do our part and follow the exact directions in your order. We will ship the products that you pick to the address that you provide. We will give you the best service and ship it very quick at the rates that we have agreed to on our site. If for whatever reason the package is seized by Customs Officials, we will not issue you a refund unless all products are returned to us in their original condition. Most orders make it through customs fine; however, most orders that are stopped are returned to us. Also, if the package is returned to us by Customs Officials, you are still responsible for any shipping charges. You pay actual shipping charges based on the weight of the package and handling costs. Small bottles are cheaper to ship than heavy nutrition bars and protein powders.

Any duties or taxes that may apply are your responsibility.

By ordering from our site you are stating that you agree to the above paragraphs. Do not worry though, we rarely have problems with international shipments and almost all products are legal in almost all countries.

Products That May Be Illegal

The following is a list of products that we know have problems in some countries. This list is NOT complete and we do not guarantee that any product will make it through to your country, since the laws change frequently.

  • DHEA
  • Hoodia Gordinii
  • Melatonin
  • Yohimbe (Rauwolscine)
  • DMAA or 1,3-dimethylamylamine
  • 7-Keto
  • Whey protein and products containing whey protein (Although whey itself is not prohibited for import to Brazil, it is often rejected by Brazilian customs agents because it is a milk derivative and therefore regarded as a dairy product.)
  • Nutrex Lipo-6 Products containing DMAA
  • USP Jack3d containing DMAA
  • Liquid forms of fish oils.
  • Kava Kava

 

Shipping Methods Available

DHL Global Mail Parcel Standard with Limited Tracking: Most Popular Option 1lb package starts at $7.88 (as of 09-01-12)
The standard method while still maintaining safe customs status.
This method ships with DHL then is delivered by your local post office.  This method may allow for some tracking of your shipment within your countries local postal system.  In addition, you can see limited tracking inside the USA here.  Many times this option will not be charged duty or tax (Not Guaranteed).   Available on orders up to 40 lbs in weight, total package weight can be seen in your shopping cart.

  • High delivery success without taxes/duties
  • Delivery within 10-20 Business days (Depending on Customs)

DHL Global Mail Track & Trace with Tracking: Cheapest Expedite Option, 1lb package starts at $11.81 (as of 09-01-12)
The fastest method available. This method ships with DHL then is delivered by your local post office.  This method allows for full tracking of your shipment.Many times this option will not be charged duty or tax and has a very high delivery rate(Not Guaranteed).   Available on orders up to 40 lbs in weight, total package weight can be seen in your shopping cart.

 

  • Delivery within 6-10 Business days (Depending on Customs)
  • Full Tracking

USPS Priority Mail International Limited Tracking: Ships directly with USPS, 1lb packages starts at $41.85 (as of 09-01-12)
This method ships directly with the United States Post Service then is delivered by your local post office.  Available on select orders based on weight, which can be seen in your shopping cart.  Delivery is typically within 6 - 10 business days, but delays in your country may extend this time.  Available to select countries listed in the shipping calculator in your shopping cart.

  • Tracking inside the USA, possible tracking inside your country
  • Shipping rate based on weight of order
  • Delivery within 6-10 Business Days (Depending on Customs)

USPS Priority Mail Express  Tracking: Ships directly with USPS, 1lb packages starts at $49.40 (as of 09-01-12)
Fastest option available via USPS.This method ships directly with the United States Post Service then is delivered by your local post office.  Available on select orders based on weight, which can be seen in your shopping cart.  Delivery is typically within 3 - 5 business days, but delays in your country may extend this time.  Available to select countries listed in the shipping calculator in your shopping cart.

  • Tracking inside the USA, possible tracking inside your country
  • Shipping rate based on weight of order
  • Delivery within 3-5 Business Days (Depending on Customs)

 

Tariff-Free Allowance for United Kingdom

Shipments totaling up to $ 22.00 (twenty two dollars) or £15 are exempt from tax. Orders valued at less than £15 will usually not be subject to customs inspection. Orders less than $180.00 (one hundred and eighty dollars) or £120 will not be subject to tariffs, but will be subject to VAT. Packages shipped via DHL Global Mail usually do not have additional taxes or duties applied, and do not incur customs brokerage fees.

 

Local Customs Information

http://www.hmrc.gov.uk/manuals/vfoodmanual/vfood1620.htm

 

 

Special Instructions

If you have special requests or instructions in regards to your order(shipping instructions,customs information,sample request,etc.) please include them when placing your order under "Add Comments about your order".

 

 

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